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Online Shopper Protection by Axaipay covers your transactions.

When your online transaction goes wrong, you will be protected if you paid using Axaipay payment gateway. Your eligible order will get a full refund if it isn't significantly as described, or doesn't arrive at your doorstep.


Search for your favourite online store using Axaipay


Pay online securely via Axaipay payment gateway 


Get covered by Axaipay if something goes wrong

We Build A Safe Online Shopping World

So you can pay online anytime, anywhere without any worry by protecting you from:

Items Not Received
Item Significantly Not As Described
Unauthorised Transactions

How It Works?

Step 1

Communicate with Merchant directly to resolve the issue. If the resolution is unsatisfactory, please contact Axaipay within 14 days after the last correspondence from the Merchant.


Step 2

Provide all information related to your order including but not limited to receipts, photos, product description published by merchant, third party evaluations, written correspondences with the Merchant. Axaipay may ask for more documents and information based on case basis.

Step 3

Axaipay Team will investigate the case reported and will revert the result of the investigation within 5 working days.

Step 4

If your claim is successful, Axaipay will provide full refund to you.

For the Terms and Conditions of Axaipay Online Shopper Protection Program, please review  here.

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