Tips 1: Generic Greetings

Phishing messages often begin with impersonal greetings. “Dear user” or “Hello [email address]” are definitely suspect. Email from Axaipay will always use the name provided by Axaipay Merchant or name listed with Axaipay.

Tips 2: Unknown Attachment

Attachments can contain malware, so never open them unless you’re 100% sure they’re legitimate. Email from Axaipay will always without any attachment.

Tips 3: Fake URL

If someone asks you to click on links and please always check links in an email before you click them. A link could look perfectly secure like https://secured.axaipay.my. Make sure to move your mouse over the link to see the true destination. If you aren’t certain, don’t click on the link.

Tips 4: Ask for Sensitive Info

Never provide personal, credit card, or account info via email, text, or phone. For making payment via Axaipay, you always redirected to https://secured.axaipay.my to make payment by entering your payment card information.

If you wish to report a suspicious email claiming to be from Axaipay that you believe is a forgery, you may forward phishing emails and other suspected forgeries directly to support@axaipay.com.

Cybercriminals will often spy on public Wi-Fi such as at coffee shops, hotels, shopping malls and airports and intercept data that is transferred across the link. In this way, the criminal can access users’ banking credentials, account passwords and other valuable information.

Here are some useful tips:

Tips 1: Be aware

Public Wi-Fi is inherently insecure — so be cautious.

Tips 2: Remember — any device could be at risk

Laptops, smartphones and tablets are all susceptible to the wireless security risks.

Tips 3: Treat all Wi-Fi links with suspicion

Don’t just assume that the Wi-Fi link is legitimate. It could be a bogus link that has been set up by a cybercriminal that’s trying to capture valuable, personal information from unsuspecting users. Question everything — and don’t connect to an unknown or unrecognised wireless access point.

Tips 4: Try to verify it’s a legitimate wireless connection

Some bogus links — that have been set up by malicious users — will have a connection name that’s deliberately similar to the coffee shop, hotel or venue that’s offering free Wi-Fi. If you can speak with an employee at the location that’s providing the public Wi-Fi connection, ask for information about their legitimate Wi-Fi access point — such as the connection’s name and IP address.

Tips 5: Use a VPN (virtual private network)

By using a VPN when you connect to a public Wi-Fi network, you’ll effectively be using a ‘private tunnel’ that encrypts all of your data that passes through the network. This can help to prevent cybercriminals — that are lurking on the network — from intercepting your data.

Tips 6: Avoid using specific types of website

It’s a good idea to avoid logging into websites where there’s a chance that cybercriminals could capture your identity, passwords or personal information — such as social networking sites, online banking services or any websites that store your credit card information.

Tips 7: Consider using your mobile phone

If you need to access any websites that store or require the input of any sensitive information — including social networking, online shopping and online banking sites — it may be worthwhile accessing them via your mobile phone network, instead of the public Wi-Fi connection.

Tips 8: Protect your device against cyberattacks

Make sure all of your devices are protected by a rigorous anti-malware and security solution — and ensure that it’s updated as regularly as possible.

1. Don't simply pass your card to a stranger.

2. Don't share your One-Time Password (OTP) or PIN.

3. Check your transaction SMS alerts from bank.

4. Check your card statement carefully to see any unusual transactions.

5. Update your bank when you change your contact details.

6. Report lost card to your bank immediately when happen.

7. Report unusual transaction immediately.

8. Contact Axaipay if you found unusual transactions charged by Axaipay.