Question 1

Why is Axai on my bank statement?

Accepted Answer

Axaipay is a e-payment platform that is used by many merchants, so you have likely made a purchase with one of our merchants. You may see “Axai" or “Axai Digital Sdn Bhd” on your bank statement instead of the name of the merchant that you purchased from. In some cases, "Axaipay" appears along with the Merchant name.
 
Because Axaipay merely facilitates payments, we can only help with transaction information. If you require help with your order, subscription, or service, you need to contact the merchant directly.

If you’re still not sure who requested the charge, please contact us a(https://www.axaipay.com/contact-us)nd we can help you identify the merchant.

Question 2

Why am I receiving payment request emails from Axaipay?

Accepted Answer

You may be receiving payment request email from us because an online business that registered with Axaipay (or known as Axaipay Merchant) has sent the email to request payment from you before the Merchant to fulfil your order.

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