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Privacy Policy



In this Privacy Policy, “Personal Data” means information regarding you, as a ‘User’, from which you are identified with, including but not limited to:

  • Name;

  • Email address;

  • Contact number;

  • Identification card number;

  • Passport number;

  • Billing Address;

  • Mailing / Shipping Address;

  • Bank Account Information;

  • Credit and debit card information;

  • Date of Birth;

  • Company Name;


And any other information about you or your company that has been or may be collected, stored, used and processed by us from time to time.


In addition to the Personal Data you provide to us directly, there are variety of sources in which we may collect your Personal Data from, such as:

  • Filling up and completing application or registration forms or any other similar forms via online or otherwise;

  • When you complete a sale or purchase transaction online using our e-commerce service;

  • When you register at our website as a user;

  • From social media platforms’ pages that you subscribe to, follow, like or are a fan of;

  • When you enter contests organised by us;

  • From cookies used on websites;

  • When you interact with us at any events, activities or social media platforms;

  • From any other sources which are available to the public.


Axaipay collects personal data in order to set up and manage accounts for our e-payment solutions and to handle orders of goods and services from Axaipay which shall include, without limitation, the following:

  • website registration, enabling sales and other transactions, processing payments and settlement, sending payouts, handling orders, providing receipts;

  • providing customer service, providing dispute resolution, chargebacks, refunds, or related issues;

  • marketing and surveys, sending service update notices;

  • recovering debt and collections, detecting and preventing fraud, detecting and preventing violations of our legal agreements;

  • measuring, improving and customising our services;

  • fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, or back office functions for and/or in connection with all other purposes necessary and/or incidental to our business and all purposes necessary for or related to any of the above purposes.


By agreeing to deal with us, you consent to our use of your personal data and confirm that we may also use and process your Personal Data for other purposes such as:

  • to send alerts, newsletters, updates, promotional materials from us or our partners;

  • to send invitations to events or activities organised by us or our partners; and

  • to share your Personal Data amongst our holding companies, affiliates or subsidiaries for promotional events or activities organized by such holding companies, affiliates or subsidiaries.


We may transfer your Personal Data to places outside Malaysia when carrying out any of the purposes stated herein.


Your Personal Data may be disclosed and transferred amongst our holding companies, affiliates, subsidiaries, associate companies and jointly controlled entities which may include companies in different jurisdictions.


When processing your Personal Data, we may disclose the same to the following persons including but without limitation to:

  • Our business partners whom shall include parties which we collaborate with;

  • Merchants who provide goods and services via our services to you;

  • Third Party Service providers;

  • Our auditors, lawyers, consultants, insurers, advisers, bankers and agents; and

  • All other persons or bodies who provide us with services necessary and/or incidental to our business.


Axaipay protects your Personal Data against unauthorised access, use or disclosure. Your Personal Data will be stored either in hard copies in Axaipay’s office or stored in servers operated by Axaipay or any of its service providers. All internet communication between Axaipay and you is secured using Secure Socket Layer (SSL) technology with high security 256bit encryption and Axaipay complies with PCI Data Security Standard (DSS).


However, you are advised to follow certain security practices yourself. You must never share your Account or login details with anyone. If you are concerned that any of your login details have been compromised, you can change them at any time once you are logged on, and/or to immediately contact our Support Team at Axaipay shall not be liable or held liable for any loss or damage caused to you due to unauthorised use of your personal data which may have been compromised from the use of Axaipay and its services.


Any changes to Axaipay privacy policy as stated herein shall be posted on its website. You are advised to regularly check on the website for any changes made to the privacy policy. Any changes to the privacy policy shall be deemed to have been sufficiently communicated to you upon posting on Axaipay's website.. If, at any point, Axaipay decides to use personally identifiable information in a manner different from that stated at the time it was collected, Axaipay will notify users by way of an e-mail. Users will have the option of allowing or not allowing the use of their information in this different manner. Axaipay will only use information in accordance with the privacy policy under which the information was collected.


This Personal Data Protection Notice (“Notice”) is issued pursuant to the Personal Data Protection Act 2010 (“Act”). It explains the type of data we collect or have collected and how we collect the data, the purposes of processing the data, parties which we disclose or have disclosed the data to and the choices available to you including how to access and correct your personal data. By communicating with us, using our services or by virtue of your engagement with us, you acknowledge that you have read and understood this Notice and agree and consent to the use, processing and transfer of your Personal Data by us as described herein.


Under the Act, you have the right to access and the right for correction to your Personal Data which might have been out-of date, inaccurate or incomplete. You may also withdraw your consent or restrict the purpose for the processing of your Personal Data as set out in this Notice.


You may send the above request to the following address:


Attn: Compliance Officer



You may also unsubscribe to our marketing materials by clicking the unsubscribe link contained in the email we send to you and following the instructions therein. You hereby confirm that you are authorised to provide Personal Data relating to other individuals and you have obtained their consent for their personal data to be processed and uses in the accordance to the purposes as stated in this Notice.


Axaipay may update this Notice from time to time, and the changes will be effective after posting at the Website or notice to you. Continued use of the Gateway or Website indicates your re‐acceptance of the revised notice. The most recent revision date for these terms is identified above.


In an attempt to provide increased value to our users, Axaipay may link to sites operated by third parties. However, even if the third party is affiliated with Axaipay, Axaipay has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Axaipay. These linked sites are only for your convenience and therefore you access them at your own risk.


The Website uses “cookies” to identify a user’s session on the Website and thereby offers continuity as the member moves around the site. Cookies are only used on the Website to store non-critical data. Cookies are pieces of information that websites transfer to your computer’s hard drive for record-keeping purposes. Cookies allow websites to maintain user information across connections. They are small strings of characters used by many websites to deliver data to your computer, and in certain circumstances, return the information to the website. Cookies contain only information that members volunteer, and they do not have the capability of infiltrating a user’s hard drive and stealing personal information. The simple function of a cookie is that of helping the user navigate a website with as little obstruction as possible.

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