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Refund & Return Policy


Thank you for shopping with our Merchants. Our Merchant strive to provide you with high-quality products and services. Once you have made the payment to our Merchants through the platform operated by Axai Digital Sdn Bhd, you acknowledge and agree to the terms outlined below.

  1. All Sales Final: Once a payment has been made for any product or service, it is non-refundable and non-transferable. Our Merchants do not offer any refunds, returns, or exchanges, except as expressly stated in this policy.

  2. Exceptional Circumstances: In rare cases, where a product is delivered in a damaged or defective condition, our Merchants will evaluate the situation on a case-by-case basis and may consider providing a replacement or alternative solution, solely at our discretion. To qualify for consideration, you must notify our respective Merchant within three [3] business days of receiving the damaged or defective product, and provide supporting documentation such as photographs or detailed descriptions of the issue.

  3. Cancelled Orders: Our Merchants do not accept cancellations once an order has been placed and payment has been processed. Please carefully review your order before making the payment.

  4. No Warranty: Our Merchants do not provide any warranties, guarantees, or representations regarding the suitability, reliability, or performance of their products or services. Any implied warranties of merchantability or fitness for a particular purpose are expressly disclaimed.

  5. Modification of Products or Services: Our Merchants reserve the right to modify, discontinue, or suspend any product or service offered on the sales platform at any time without prior notice. No refunds or compensation will be provided in such instances.

  6. Contact Merchant: If you have any questions or concerns about Our Merchants refund and return policy, please contact our Merchant directly.

*Published on 24 May 2023.

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